Frequently Asked Questions
How does Liftly work?
Liftly works by giving you a secure, easy-to-grip handle right where you need it when getting in and out of the car. By providing extra support through a steady grip, it helps everyday movements feel more controlled and manageable. This can make car entry and exit feel smoother and less demanding. It’s simple to use, easy to store, and designed to fit naturally into daily routines.
Will this actually work?
Many people find Liftly helpful because it provides a steady, reliable grip during everyday movements like getting in and out of the car. Everyone’s experience is different, but Liftly is designed to support confidence and ease during routine trips when used as needed. It’s a simple, practical tool you can keep in your car to make everyday movement feel more manageable.
Where is Liftly for?
Liftly is for anyone who wants a bit of extra support when getting in and out of the car. It’s commonly used by older adults, people who are pregnant, those recovering from everyday strain, or anyone who prefers a steadier, more confident way to move during daily trips. Liftly is also a thoughtful choice for family members looking to make everyday travel feel easier and more manageable for loved ones.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shopemovewellco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.